Update 12/04/2023. Bridgette McCraney has decide to add another negative review three days ago, despite already posting multiple times (see below) and not being a client for several months.
Chico, California- Response to Online Complaints Posted by Bridgette McCraney
Bridgette McCraney's slanderous (untrue) statements are below, scroll to read.
Since Supervised Visitation is NOT a HIPAA - compliant service, and the party in question has decided to publicly defame our reputation with untrue public statements, we will publicly respond here.
Update on 07/31/2023 - we noticed that Bridgette also slandered (made untrue statements) on Google. That review is also posted below.
All supervised visitation clients go through an orientation and sign an agreement with us before services commence. Our agreement is thorough and covers things like:
- appropriate parent behavior during visits
- fees for visits
- additional fees
- reasons for termination
- etc.
Generally speaking, a person will be terminated from services if they do not comply with our Guidelines that are based on California Standard 5.20, and years of experience. The most frequent ways in which parents violate guidelines are:
- arguing with Staff
- demanding that Staff take their side (become biased)
- no-showing or late canceling on visits
- not paying fees owed
Before clients are terminated, they are given a warning and asked to take the orientation again so that they can refresh their memory regarding our policies and successfully continue as a client.
Generally speaking, clients will receive additional fees for the following:
- placing an unreasonable burden on our administrative staff to handle frivolous and/or very wordy complaints
- arriving late to pick up a child after a visit
All clients are made well aware of these guidelines before starting services.
Bridgette McCraney was provided a warning and an opportunity for correction. We also charged her a fee in accordance with the contract she signed. She was very upset with this and took to social media saying things that are not true.
Her current spouse, Derek Graham, also posted untrue things about us even though Derek was never a client of ours. You can read Derek's complaint and our response here.
We requested in writing that she remove the untrue statements or prove that they are in fact true. Her response to us via email is also posted below.
Our agency treats all people with respect, while enforcing necessary boundaries for the safety of children, staff, and the public. Our primary goal is to remain NEUTRAL while providing non-custodial parents with the opportunity to visit their children. Any attempts to get us to be not neutral are corrected.
Our visit notes contain factual - not opinionated- information about visits. We cannot legally offer any opinions regarding visits, such as the ones we are accused of providing.
Bridgette has all copies of visit documentation and will not be able to provide any evidence that would indicate that we in any way caused her any harm in her court case, as she has claimed in her post about us.
We understand that some of our clients may be experiencing issues and/or they may be having a difficult season in life. That does not excuse bad behavior, as has been demonstrated by Bridgette McCraney.
People who take to social media out of emotionality over not getting their way cause a great deal of harm. First, to our business through defamation. Second, through an unsustainable amount of administrative time related to dealing with their irrational behavior. Third, through increases in fees necessary to cover the expenses related to this type of bologna. And ultimately, as the ongoing hassle becomes less worth our effort or time, the termination of the program. This would then harm families in the community who will have less access to their children.
We wish Bridgette McCraney healing and again request her removal of untruthful defamatory reviews.
This response was posted by FCCS on 07/26/2023
Bridgette Mccraney's Google review...
Bridgette's Facebook review...
Below is Bridgette's response to our request that she remove the untrue statements or prove that her statements are true.
... and below is Bridgette's response to our initial facebook response to her. This was posted on 7/26/2023. We notice that this is excessive and that we may need to seek legal remedy.
